Refund policy
At ZARYA, every garment is thoughtfully handcrafted with exceptional care and attention to detail. We hope you love your purchase, but if something isn't quite right, we're here to help.
Returns
- Eligible items may be returned within 7 days.
- Products must be unused, unworn, unwashed, and returned with all original tags, packaging, and accessories.
- Returns requested after 7 days will not be accepted.
Exchange
- Exchanges are available only for size-related concerns, subject to product availability.
- If the requested size is unavailable, we will assist you with an appropriate alternative in accordance with our policy.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or altered garments
- Sale or discounted products
- Products that have been used, washed, damaged, or returned without original tags and packaging
Return Approval
- All return requests are subject to review and approval by our Quality Assurance team.
- Items that do not meet our return eligibility criteria may be declined and returned to the customer.
Refunds
- Once the returned item has been received and successfully inspected, approved refunds will be processed to the original payment method.
- Refund processing times may vary depending on your payment provider or bank.
Damaged, Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery by sharing your order number and clear photographs of the product and packaging.
- Once verified, we will provide an appropriate resolution as quickly as possible.
- Return shipping costs are the responsibility of the customer unless the return is the result of an incorrect item received from ZARYA.
Need Assistance?
For any return or exchange-related queries, please contact us through our Contact page or write to us at label.zarya@gmail.com.