Shipping policy

At ZARYA, every garment is thoughtfully handcrafted with care, precision, and attention to detail. As each piece undergoes careful quality inspection before dispatch, we request your patience while we prepare your order. Our goal is to ensure that every creation reaches you in excellent condition and reflects the craftsmanship that defines our brand.

Order Processing

  • Orders are typically processed within 1–2 business days after successful payment confirmation.
  • Most orders are dispatched within 3–5 business days.
  • During festive seasons, promotional events, or periods of high demand, dispatch timelines may be slightly extended. In such cases, we appreciate your understanding and patience.

Shipping

  • We are pleased to offer free shipping across India on all eligible orders.
  • Once your order has been dispatched, a shipping confirmation along with tracking details will be shared via your registered email address or mobile number.
  • Delivery timelines may vary depending on your location, courier network availability, and other operational factors.

Delivery

  • Customers are requested to provide complete and accurate shipping information while placing an order. ZARYA cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete address details.
  • While we strive to ensure timely delivery, unforeseen circumstances such as adverse weather conditions, public holidays, transportation disruptions, or courier-related delays may occasionally affect delivery schedules. We appreciate your patience in such situations.

Damaged, Defective or Incorrect Items

  • Every order is carefully inspected before dispatch. However, if you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery by emailing us with your order number and clear photographs of the product and packaging.
  • Requests submitted after this period may not be eligible for review.
  • Once verified, our team will work with you to provide an appropriate resolution in accordance with our Return & Exchange Policy.

Order Cancellation

  • Orders may be cancelled only before they have been dispatched.
  • Once an order has been shipped, it cannot be cancelled and will be governed by our Return & Exchange Policy, where applicable.

Need Assistance?

For any questions regarding your order or shipping, our customer support team is happy to assist you. Please contact us through our Contact page or email us at label.zarya@gmail.com. We aim to respond to all enquiries within 24–48 business hours.